Option 1. Follow the link or QR code mentioned in thedealership to download the official Hero app

 Option 2. Search Hero App in play store/App Store. Select app from the search results and download it for free

The app supports software above version 8 in Android and above iOS 11. However, to enjoy the full set of features, we recommend versions above Android10  and above iOS13.

Additional apps are not required to avail map features. Once you install the Hero app, go to Navigate option to avail map features.

Check for updates from Google Play Store/ App store. If any update is available, it is strongly recommended to update the app from Google Play Store/ Apple App Store.

Download the app from App store/Play store. Sign up using registered Mobile number which was registered at the dealership while purchasing the bike. Sign-In using the shared credentials and start using the app.

The user shall be able to use the connected features after activation, which may take a of about four hours.

At a single point of time, you can connect only one bike with one device.

The mobile number must be updated with  authorized dealership. Once the authorized dealership changes the mobile number attached to your registered VIN number, user can login.

Download the app from App store/Playstore. Use the same Hero App ID / password that was created using your Email ID. Sign-In using the same credentials and start using the app.

If you don’t provide all permissions to the app, the features requiring the corresponding permissions will be affected. At any point of time you can provide the required permissions by following steps: Settings -> Apps & Notifications -> Hero App -> Permissions

Sometimes due to low storage memory in the smart phone, the app might not get installed. Ensure the smartphone has enough storage memory. Also ensure you search with the correct spelling in the Play Store.

Ensure there is no restriction for the app in battery saver settings.

 Ensure that app is running with all the permissions prompted by the app during installation or you can access this option from phone settings >> Apps >> Hero  App >> Permissions

Click on Geofence icon from features cluster. Enable Geofence by clicking on active slider. Set the area

Click on Geofence icon from features cluster. Enable Immobalise on Breach by clicking on active slider. Your vehicle will get immobalized if it is outside the geofence radius and speed goes below 3km/h.

Click on Geofence icon from features cluster and disable geofence by clicking on active slider. A pop up window will appear, click on Yes.

Yes you can immobalise your vehicle remotely. For that in Hero App, click on Immobalize from Quick Controls, a pop will appear. Click on Yes and your vehicle will be immobilized if speed goes below 3km/h

You can go to the immobilize vehicle option and click the Remobilize button to disable immobilization. In case the vehicle remobilisation is triggered with the ignition ON, please Turn OFF the ignition and Turn ON again to operate the bike.

Your Hero app doesn’t allow you to change the location when mobile data and GPS is turned ON. However, you can change the location in profile settings if your GPS is turned OFF.

From Quick Controls, click on Share location, Choose if you want to share Current location or Live location

 For live location you can choose duration for which you want to share your vehicle's location. Click on Share and select an app through which you want to share.

Keep your vehicle ignition On, then from Quick Controls in Hero app, click on Vehicle diagnosis. Select Run diagnosis and wait for it to complete 100%. Daignosis details will be displayed on your screen

Yes, you can. Open Hero app, click on Vehicle diagnosis from Quick Controls. You can click on Diagnosis history and check previous diagnosis report.

No, Turn by Turn navigation feature works only if the Smartphone is connected to Hero app

Ensure the Smartphone’s mobile data and GPS are turned ON.

Yes, you can use navigation through Wi-Fi with internet connection. You should also turn ON your Smartphone GPS in high accuracy mode.

If first time pairing is done, your vehicle automatically connects to your phone when you go near it and switch ON the vehicle, hence you need not to repeat the search.

 In case you exit the navigation screen to manually connect through connect icon then your search results will be lost and you should repeat the search.

No, as of now you can’t search a location from other countries in the app.

Navigation instructions are provided by our Maps service provide. Poor internet connection or low GPS signal might lead to navigation instruction not getting updated. 

Navigation Assist can only be used when the mobile data is ON & available.

If the route shown in the map is not followed, auto rerouting will happen within some distance of travel and corresponding instruction shall be shown on the cluster

To avoid the situation, make sure there is no restriction for the app in battery saver settings.

To reconnect to the speedometer, restart the application and ensure that bluetooth and GPS are turned ON. Once you are in range  of the vehicle, the connection is re-established.

The users can configure the overspeed alert limit in the Hero App. Default speed limit is 80 km/h.

Yes, Ignition should be in off condition

Trip report generation is independent of the modes provided in the Instrument Cluster.

 If the app is connected to the Instrument Cluster, then at every ignition OFF a prompt is popped up in the app to generate the trip report. Click ‘YES’ to generate the Trip report.

All trips with a distance more than 100m are saved and users can access trip data for a year.

Trips longer than 100m are saved. However, conditions like poor internet connectivity or low GPS signal may lead to route not saved in the trip report.

NO, there is no option for deleting the Trip History of the user in app.

Only one phone can be paired with one Hero app currently.

Yes, the rider can pair with Hero app even if they are connected to Bluetooth Headphones or Speakers.

To access the features, the app must be 'ON' and Logged in. But once the user logs out of the app, the device and Phone are not paired anymore.

Connect 1.0 is a completely separate vendor developed solution powered by the Hero Connect App, Connect 1.0 customers will be able to recharge their services via the Hero Connect App using the vendor developed payment solution.

Connect 1.0 services will continue till the end of the current subscription period. In case customers renews subscription they will be able to continue using the Connect 1.0 services using the Hero Connect App.

The registered mobile no. can be changed in the following ways:

- Customer can request for number update at the time of vehicle service at Hero Service Centres. Number update will be reflected in four hours.

- Their will be a provision given in the new Hero App through which customer can raise a request to update the registered mobile no. (Feature Coming Soon)

Currently we are using a physical SIM (e-SIM solution under development by vendor). The entire TCU is housed in a gasket and is IP67 certified which makes it waterproof and dustproof.

Currently, the App allows only one login at a time via the registered mobile no. Hence topple notification will be received on the mobile phone where the app is active. However, an SMS notification shall be sent to the emergency contacts(max 02 Nos) registered in the application.

Topple Alert is trigerred when a stand still vehicle topples

Crash Alert is Triggered when a moving vehicle comes to a sudden stop and topples. 

The battery consumption depends on various factors such as screen usage, connectivity, GPS usage, Blue tooth usage etc and varies according to device model  and usage

Connected - A connected vehicle is the one which has a TCU device (with an embedded SIM) in the vehicle. For instance, the owners of Connected variant of Pleasure, Xtreme and other upcoming vehicles. These customers will have exclusive access to telematics features such as Remote Immobilization, Vehicle Tracking, Geofencing, Trip Analysis (Driver Score), Vehicle Diagnostics, Topple Alert, Crash Alert and Theft Alert. One year free subscription will be given to the customers (included in price of vehicle) after which they will have to renew their subscription for an annual fee to continue using these services.

Non - Connected - These are general hygience services available to all Hero customers. It includes all non-telematics based features of the new Hero App such as Book a Service, Roadside Assistance, Document Vault, Vehicle Info, etc.

Accidental damages are not covered under the TCU warranty terms. The customer have get the TCU repaired / replaced at an additional price.

Repair / replacement cost to be beared by HMCL in such cases.

For Customers - Subscription renewal reminders will be sent to the customers via messages and App notification starting 3 month prior to expiry (frequency of reminders increasing as date of expiry approaches). Once the subscription expires, the connected services will stop working. Communications will be sent to customers that failure to renew subscription can lead to permanent SIM deactivation which will require additional cost to reactivate services.

For HMCL - Once subscription expires, the SIM moves from 'Active' state to 'Safe Custody' state. We have an agreement with vendor for a Safe Custody period of one year, however, our objective should be to push customers to renew subscription as soon as possible.