WARRANTY DETAILS AND POLICY

SCOPE OF WARRANTY

SCOPE OF WARRANTY

Hero MotoCorp Ltd. (hereinafter called 'Hero Motocorp') warrants its motorcycles and scooters (hereinafter called 'Vehicles') assembled/manufactured in its Plants and sold through its authorized dealers, to be free from any defect - both in material and workmanship, under normal use and conditions, subject to the following terms & conditions.

Hero MotoCorp Ltd. (hereinafter called 'Hero Motocorp') warrants its motorcycles and scooters (hereinafter called 'Vehicles') assembled/manufactured in its Plants and sold through its authorized dealers, to be free from any defect - both in material and workmanship, under normal use and conditions, subject to the following terms & conditions.

Hero MotoCorp Ltd. (hereinafter called 'Hero Motocorp') warrants its motorcycles and scooters (hereinafter called 'Vehicles') assembled/manufactured in its Plants and sold through its authorized dealers, to be free from any defect - both in material and workmanship, under normal use and conditions, subject to the following terms & conditions.

Hero MotoCorp Ltd. (hereinafter called 'Hero Motocorp') warrants its motorcycles and scooters (hereinafter called 'Vehicles') assembled/manufactured in its Plants and sold through its authorized dealers, to be free from any defect - both in material and workmanship, under normal use and conditions, subject to the following terms & conditions.

TERMS & CONDITIONS

TERMS & CONDITIONS

  • Hero MotoCorp warrants all its motorcycles for a period of 5 years or 70000 Km and scooters for a period of 5 years or 50000 Km, whichever is earlier, from the date of purchase.
  • It is mandatory to avail all free and paid services from the Hero MotoCorp's authorized workshop(s) only, as per the recommended schedule, to be eligible for warranty benefits. Each paid service should be availed within 90 days from the date of previous service or as per the recommended schedule, whichever is earlier.
  • If any defect is observed in the vehicle, Hero MotoCorp's only obligation/ liability is to repair or replace that part/ those parts which is/ are considered to be the cause of such defect, provided however that such defect has not resulted due to misuse/ improper handling etc. of the vehicle. Any vehicle needing repair should be brought along with Owner's Manual as well as Owner's manual-supplementary to Hero MotoCorp's authorized workshop(s) for necessary inspection and rectification job.
  • Hero MotoCorp warrants all its motorcycles for a period of 5 years or 70000 Km and scooters for a period of 5 years or 50000 Km, whichever is earlier, from the date of purchase.
  • It is mandatory to avail all free and paid services from the Hero MotoCorp's authorized workshop(s) only, as per the recommended schedule, to be eligible for warranty benefits. Each paid service should be availed within 90 days from the date of previous service or as per the recommended schedule, whichever is earlier.
  • If any defect is observed in the vehicle, Hero MotoCorp's only obligation/ liability is to repair or replace that part/ those parts which is/ are considered to be the cause of such defect, provided however that such defect has not resulted due to misuse/ improper handling etc. of the vehicle. Any vehicle needing repair should be brought along with Owner's Manual as well as Owner's manual-supplementary to Hero MotoCorp's authorized workshop(s) for necessary inspection and rectification job.
  • Hero MotoCorp warrants all its motorcycles for a period of 5 years or 70000 Km and scooters for a period of 5 years or 50000 Km, whichever is earlier, from the date of purchase.
  • It is mandatory to avail all free and paid services from the Hero MotoCorp's authorized workshop(s) only, as per the recommended schedule, to be eligible for warranty benefits. Each paid service should be availed within 90 days from the date of previous service or as per the recommended schedule, whichever is earlier.
  • If any defect is observed in the vehicle, Hero MotoCorp's only obligation/ liability is to repair or replace that part/ those parts which is/ are considered to be the cause of such defect, provided however that such defect has not resulted due to misuse/ improper handling etc. of the vehicle. Any vehicle needing repair should be brought along with Owner's Manual as well as Owner's manual-supplementary to Hero MotoCorp's authorized workshop(s) for necessary inspection and rectification job.
  • Hero MotoCorp warrants all its motorcycles for a period of 5 years or 70000 Km and scooters for a period of 5 years or 50000 Km, whichever is earlier, from the date of purchase.
  • It is mandatory to avail all free and paid services from the Hero MotoCorp's authorized workshop(s) only, as per the recommended schedule, to be eligible for warranty benefits. Each paid service should be availed within 90 days from the date of previous service or as per the recommended schedule, whichever is earlier.
  • If any defect is observed in the vehicle, Hero MotoCorp's only obligation/ liability is to repair or replace that part/ those parts which is/ are considered to be the cause of such defect, provided however that such defect has not resulted due to misuse/ improper handling etc. of the vehicle. Any vehicle needing repair should be brought along with Owner's Manual as well as Owner's manual-supplementary to Hero MotoCorp's authorized workshop(s) for necessary inspection and rectification job.

SERVICES AND MAINTENANCE SCHEDULE

  • Our constant endeavor is to support the company's mandate of providing highest level of customer satisfaction by taking good care of your two-wheeler service and maintenance through our vast network of more than 6000 committed dealers and service outlets spread across the country.
  • Our state-of-the-art authorized workshops have well laid out standards for two-wheeler servicing with fully equipped infrastructure having quality precision instruments, pneumatic tools and a team of highly trained service technicians. Having your two-wheeler serviced at an authorized workshop ensures highest standards of service quality and reliability.
  • Our constant endeavor is to support the company's mandate of providing highest level of customer satisfaction by taking good care of your two-wheeler service and maintenance through our vast network of more than 6000 committed dealers and service outlets spread across the country.
  • Our state-of-the-art authorized workshops have well laid out standards for two-wheeler servicing with fully equipped infrastructure having quality precision instruments, pneumatic tools and a team of highly trained service technicians. Having your two-wheeler serviced at an authorized workshop ensures highest standards of service quality and reliability.

Storage tips for your vehicle when leaving idle these days

Weekly run engine idle for 60 sec to ensure proper fuel circulation.
Park the vehicle on main stand on levelled surface to avoid damage due to fall.
While the vehicle is parked on main stand and engine running, shift the transmission in all gears for lubrication
Sunlight can damage seat and cause paint to fade. Clean, dry and store vehicle under a shade or keep it covered.
Weekly run engine idle for 5-6 minutes too keep the battery charged.
Maintain recommended tyre pressure and remember to rotate them once a week to avoid a flat spot.
Minimum fuel to be maintained above:
  • One segment blinking of fuel level indicator ( in case of digital fuel guage ).
  • Red band ( in case of analog fuel guage ).
Weekly run engine idle for 60 sec to ensure proper fuel circulation.
Park the vehicle on main stand on levelled surface to avoid damage due to fall.
While the vehicle is parked on main stand and engine running, shift the transmission in all gears for lubrication
Sunlight can damage seat and cause paint to fade. Clean, dry and store vehicle under a shade or keep it covered.
Weekly run engine idle for 5-6 minutes too keep the battery charged.
Maintain recommended tyre pressure and remember to rotate them once a week to avoid a flat spot.
Minimum fuel to be maintained above:
  • One segment blinking of fuel level indicator ( in case of digital fuel guage ).
  • Red band ( in case of analog fuel guage ).

DIY VIDEOS

SERVICES SCHEDULE

Hero MotoCorp offers free services on all its two-wheelers. You should avail these services within the stipulated conditions of time period or km range, whichever condition gets satisfied earlier from the date of purchase. After the completion of free services or its validity period you must continue availing paid services as per the recommended service schedule.

For All Bike & Scooters

For All Bike & Scooters

Type of Free ServiceValidity in Kms from the date of purchaseValidity in Days from the date of purchase
1st500-75060
2nd3000-3500160
3rd6000-6500260
4th9000-9500360
5th12000-12500460
Type of Free ServiceValidity in Kms from the date of purchaseValidity in Days from the date of purchase
1st500-75060
2nd3000-3500160
3rd6000-6500260
4th9000-9500360
5th12000-12500460
Paid Service : Each Paid Service needs to be availed after every 3000 kms or 90 days from the previous service, whichever is earlier.
Paid Service : Each Paid Service needs to be availed after every 3000 kms or 90 days from the previous service, whichever is earlier.

MAINTENANCE SCHEDULE

Proper care and maintenance are paramount for trouble free operation and optimum performance of your two-wheeler.

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GLAMOUR

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HF DELUXE

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PASSION PRO

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SPLENDOR ISMART

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SPLENDOR+

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XPLUSE 200

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XTREME 160R

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EXPLORE

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GENUINE PARTS

A delightful journey of our customers is at the heart of Hero MotoCorp's business strategy and to ensure 100% customer satisfaction

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HERO JOYRIDE

As a member of this annual maintenance package, you will enjoy a host of benefits and savings when getting your two-wheeler serviced.

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BE A SAFE HERO

We focus on assisting individuals in making correct judgements on the road and helping them choose the proper riding gear that can help save lives.

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